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Our Terms & Conditions Explained

When you open an account with pertamabet, you're entering into an agreement that protects both your account and our platform.

Account verification requiredReal-money deposits and withdrawalsYour player rights covered
Explore the Lobby Read FAQ
pertamabet Our Terms & Conditions Explained
GET HELP WITH TERMS

How to Reach Us About Your Account

Questions about how our terms apply to your account, withdrawal rules or account verification? Our support team is here to walk you through it.

Live chat Open your account and tap the support icon—live agents answer policy questions during our…
Email support Send a message to our support inbox with your account number.
In-app help centre Browse our account section after logging in—we've listed common term questions with short answers.
ACCOUNT SECURITY & DATA

How We Protect Your Information and Account

Your account security and data privacy are core to how we operate. We encrypt all communication between your device and our servers using industry-standard SSL.

Encrypted connections

All logins and transactions use SSL encryption so your data stays private between you and our servers. No third party can intercept your session.

Identity verification

We collect your ID and address proof once during signup to confirm you are who you say you are. This prevents account takeover and protects your withdrawals.

Payment data handling

DANA, OVO, GoPay and QRIS providers handle payment details directly—we never store your full card or bank number. We only see the transaction reference.

Data retention

We keep your account data for as long as your account is active, plus 7 years after closure for dispute resolution and regulatory compliance.

Your access rights

Request a copy of all your account data anytime by emailing support. We'll send a secure file of your history, verification docs and transaction log.

Report a concern

If you suspect fraud, unauthorized access or a data breach, contact support immediately. We investigate all security reports within 24 hours.

Answers to What Players Ask About Our Terms

Below are the questions we hear most often about our terms and how they affect your account. Each answer is specific to pertamabet, so you know exactly how our policies work in practice.

Verification means uploading a clear photo of your government ID and a utility bill or bank statement showing your address. We check these manually within 2 hours. Once approved, you can deposit immediately. This is a one-time step that protects you from fraud and ensures withdrawals reach the right person.

You can withdraw your wallet balance anytime after verification. No playthrough requirement or waiting period applies to your own deposits. Bank transfers and QRIS withdrawals clear within 24 hours; DANA, OVO and GoPay usually within minutes. The only condition is that we verify your identity matches the account details on first withdrawal.

Email support with your account number, transaction ID and description of the issue. For payment disputes, we investigate within 7 days by checking the transaction log and live stream records. For game-result disputes, we review the time-stamped game data and provider logs. We'll respond with a decision and, if valid, a reversal to your account.

Yes, email support to request account closure. Any balance remaining in your wallet is paid out to your verified bank account or mobile wallet within 24 hours. Once closed, you cannot reopen the same account; you'd need to create a new one with fresh verification. Closure is permanent and non-reversible.

Minimum deposit is Rp 10,000 via DANA, OVO, GoPay or QRIS, or Rp 50,000 for bank transfer. Maximum bet per round varies by game and is shown in the lobby before you play. We set bet limits to reduce risk; they're displayed in each game's info section, so you always know the ceiling before placing a bet.

Yes, depends on local law. We offer live baccarat, roulette, sic bo and other tables streamed in real-time, plus sportsbook markets on football, esports and other events. All of these are covered by the same terms that govern slots. Game providers set the odds, and the house margin is disclosed in the rules of each game.

Contact support immediately with details of what you noticed. We'll review your login history, recent transactions and device activity. If unauthorized access is confirmed, we'll freeze your account, reverse fraudulent bets, and help you reset your password and security details. We investigate security incidents within 24 hours.

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