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How We Protect Your Privacy on pertamabet

When you open an account with us and deposit through DANA, OVO, GoPay or QRIS, we collect only the details needed to verify your identity and process your…

Data collected at signup onlyEncrypted payment processingNo third-party marketing share
pertamabet How We Protect Your Privacy on pertamabet
GET IN TOUCH

Contact Us About Your Privacy

Email Support Reach our privacy team at support@pertamabet.
Live Chat Use the chat widget in your account lobby to ask about data access, deletion…
Account Settings Update your contact details, review your stored payment methods and manage preferences directly from…
SECURITY FRAMEWORK

How We Keep Your Data Safe

Encryption Standard

All data transmitted between your device and our servers uses TLS 1.2 or higher. Payment information is isolated in PCI-compliant vaults and never stored in plain text.

Cookie and Tracking

We use session cookies to keep you logged in and analytics cookies to measure site performance. You can disable non-essential cookies in your browser settings without losing account access.

Access Control

Only authorised staff members can view your personal data, and only when needed to process withdrawals or investigate disputes. Access is logged and audited monthly.

Data Retention

We keep your account data for as long as your membership is active. After closure, we retain transaction records for 24 months for regulatory compliance, then delete them securely.

Third-Party Sharing

We share payment data only with your chosen provider — DANA, OVO, GoPay or QRIS — and with banks as needed to settle transactions. We do not sell or lease your personal information.

Your Rights

You can request access to your stored data, ask for corrections or request deletion where local law permits. Email [email protected] with your account number and request type.

Privacy Questions We Hear Most

Your profile and login details are marked inactive immediately. Transaction records and payment history remain encrypted in our archive for 24 months to settle disputes and meet local regulations, then are permanently deleted. You can request early deletion by emailing [email protected].

Payment credentials are encrypted and stored in a separate, firewalled database. We never store your full card number or e-wallet PIN. Deposits and withdrawals route through your provider's own secure gateway, so pertamabet never directly handles your banking credentials.

No. We do not sell, lease or share your contact details for marketing purposes. Your email and phone are used only by pertamabet for account notices, withdrawal confirmations and support. Third parties see only what is necessary to process your payment.

We retain IP logs and login timestamps for 12 months to detect unusual account activity and prevent fraud. Older logs are purged automatically. You can view your recent login history in account settings under Security.

Open your account lobby, go to Settings, select Privacy and choose Download My Data or Request Deletion. For immediate help, email [email protected] with your account number. Requests are processed within 7 business days where local law permits.

We use session cookies to keep you logged in and analytics cookies to track site performance and player behaviour. You can disable analytics cookies in your browser or in our Cookie Preferences banner without losing account access or withdrawal capability.

Only authorised pertamabet staff can view your withdrawal history — specifically, our payments and compliance teams when processing transactions or investigating disputes. Your payment methods are visible only to you in your account wallet. Access is logged and audited monthly.