Reference

Legal Terms That Protect Your Account

When you open an account with us, your rights and our responsibilities are spelled out clearly.

Account Verification RulesData & Payment SecurityYour Request Rights
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pertamabet Legal Terms That Protect Your Account
REACH OUR LEGAL TEAM

How to Contact Us About Legal Matters

Your questions about account terms, data handling, payment verification or your rights deserve a direct answer.

Live Chat Open the chat widget in your account lobby.
Email Support Send your question to [email protected]. Include your account username, phone number and the nature…
Phone Line Call our Jakarta legal desk at +62 274 123 456 weekdays 09:00–18:00 GMT+7.
HOW WE PROTECT YOU

Data Security, Cookies and Your Control

Trust in pertamabet begins with how we handle your information. We use industry-standard encryption for logins and deposits. Cookies on your device track your session and game preferences, not third parties.

Encrypted Connections

All pages use TLS 1.3 encryption. Your password is hashed server-side and never transmitted in plain text. Login attempts are monitored for unusual activity.

Cookie Transparency

First-party cookies store session state and game history. No third-party cookies track you off-site. Disable cookies and you'll need to log in each time.

Withdrawal Verification

Every withdrawal request sends an SMS code to your phone. You enter this code in the app or browser to confirm. This step prevents unauthorized account access and fraud.

Account Deletion

Request permanent account closure via email to [email protected]. Your username, deposit history and login credentials are erased within 14 days.

Data Access Requests

You can request a complete copy of your personal data, deposit records and transaction logs. We provide this as a downloadable file within seven working days.

Dispute Resolution

Disagreements about charges or account activity are handled by our disputes team. Submit a ticket with your account number and a description of the issue. Response within five working days.

Your Rights and Our Legal Obligations

Your account remains active and your wallet balance is preserved indefinitely. We do not expire accounts or deduct fees for inactivity. You can log back in anytime to withdraw your balance or resume playing. Inactive accounts are reviewed annually for compliance purposes only.

Yes. Log into your account, go to Settings, then Profile. You can update your phone number, email and registered address. Changes to identity information (name, date of birth) require email verification to [email protected] with a photo ID copy for security.

We retain all deposit and withdrawal records for five years as required by local financial regulations. After five years, transaction logs are archived and available only on request to our legal team for dispute or audit purposes.

We accept DANA, OVO, GoPay and QRIS for deposits and withdrawals. All payment data is processed by encrypted gateways and verified server-side. Your payment credentials are not stored after your transaction completes, so reusing a method requires re-entry on your next deposit.

Contact live chat immediately or email [email protected] with your username and a description of the suspicious activity. Our security team will freeze your account, verify your identity via phone call, and restore your account once verified. This process typically takes two to four hours.

Service availability depends on local law. We operate across Indonesia and serve registered users in supported provinces. If you're unsure whether your location is covered, contact our support team via chat or email with your city name and they'll confirm your eligibility within one hour.

Yes. Email [email protected] with your account username and the date range you need. We provide a CSV file of all deposits, withdrawals, game activity and balance changes. Standard processing time is seven working days. Files include timestamps in GMT+7.

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